Sr. Manager, ITOM Event Management and Monitoring Solutions Lead
We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.
To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
Pfizer Digital takes immense pride in being at the forefront of innovation, harnessing cutting-edge smart technology that profoundly impacts the lives of our patients.
As part of the Service Operations and Process Enablement team, the ITOM Event Management and Monitoring Solutions Lead is responsible for overseeing the health monitoring of Pfizer’s IT infrastructure and applications. This role involves defining IT Operations event management strategies and processes, driving continuous improvement for efficiency and effectiveness, and leading the product vision and direction for infrastructure and application monitoring solutions.
What You Will Achieve:
In this role, you will:
* Design and implement solutions for event management and monitoring, ensuring they meet organizational needs and industry standards.
* Integrate solutions with existing IT infrastructure and tools to ensure seamless operation and data flow.
* Oversee the monitoring of IT events, ensuring that all critical events are detected, logged, and addressed promptly.
* Analyze the performance of solutions, identifying areas for improvement and implementing necessary changes.
* Identify opportunities to implement automation strategies to streamline event management and monitoring processes, reducing manual intervention and improving efficiency.
* Work closely with stakeholders to ensure the successful deployment and operation of solutions.
* Provide training and support to IT staff on the use of solutions.
* Continuously evaluate and improve solutions, staying updated on the latest trends and technologies in IT operations management.
Qualifications:
* Bachelor’s degree in computer science, Information Technology, Engineering or a related field.
* 7+ years in technical/infrastructure operations.
* 5+ years’ experience in event management and monitoring, including the use of relevant tools and technologies.
* 3+ years of experience with ServiceNow Event Management.
* Demonstrates a breadth of diverse leadership experiences and capabilities.
* Demonstrated experience in an agile work environment.
* Demonstrated ability to operate in a “matrix” organizational environment.
Preferred Qualifications:
* ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) Event Management a plus.
* Experience with developing data pipelines using vendor provided libraries or open interfaces through API such as REST.
Work Location Assignment: Hybrid
Make a difference today! All suitable candidates should apply through the link with CV provided. We are looking forward to hearing from you!
In order to be considered for this position you need to be legally eligible to work in the EU.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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