Job Title: Customer Services Advisor - Temporary Role
About the Role:
Our client, a highly respected charity based in Dublin, is seeking a compassionate and proactive Customer Services Advisor for a temporary position.
This pivotal role involves managing customer interactions and handling administrative duties to provide exceptional support to fundraisers and other charity supporters.
Key Responsibilities:
* Serve as the first point of contact for customer inquiries, offering excellent support to fundraisers, adopters, and partners of the charity.
* Manage administrative processes, including data uploads, report generation, and request handling for internal staff, suppliers, and supporters.
* Assist in executing core campaigns such as donor recruitment, telephone fundraising, direct marketing, tax back, and Legacy/In Memory initiatives.
Ideal Candidate Requirements:
* Previous experience in customer service, ideally within a non-profit or charity setting.
* Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM systems.
* Strong organisational skills, able to manage a busy workload with changing priorities.
* Self-motivated, with excellent listening and communication skills.
* Problem-solving ability with a proactive, supportive approach to customer needs.
Working Conditions:
* Location: Dublin
* Contract Type: Temporary
* Rate: €17.50 per hour
* Working Hours: 35 hours per week (Monday to Friday, 9 am to 5 pm)
Note: Own transport due to location.