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Customer Service AdministratorApply remote type: Onsite locations Dublin, Ireland
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: JR100390
About the role In assigned territory act as first contact point for customers.
Process orders and coordinate complaint management/returns with relevant stakeholders to achieve high customer service excellence.
As a Customer Services Advisor, it will be your responsibility to: Respond promptly to customer inquiries via phone, email, and chat, maintaining a professional manner.Provide accurate information regarding products, services, and company policies.Assist customers with order processing, including returns and exchanges.Effectively resolve customer complaints and issues to ensure satisfaction.Maintain and update customer records in the CRM system.Process and track orders, ensuring timely delivery and overall customer satisfaction.Collaborate with other departments to address and resolve complex issues.Monitor customer feedback and recommend improvements to enhance service quality.Stay informed about product knowledge and company policies.Participate in training sessions to continuously improve skills and knowledge.Adhere to company procedures and guidelines to ensure compliance and maintain high-quality service.Your skills & Experience: Educational Background: Minimum of Leaving Certificate or equivalent qualification.Fast-Paced Environment: Proven ability to excel in dynamic, fast-paced work environments.Customer Service Experience: Prior experience in customer service is advantageous.Technical Proficiency: Familiarity with CRM software and basic computer skills, including proficiency in email and chat systems.Industry Knowledge: Experience in chemical storage and distribution is considered a plus.Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization.
We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic.
We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
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