Job Description
To ensure that the refurbishment of Caterpillar products within the Construction Equipment product group operate, and will continue to operate for the foreseeable future, to Finning standards and customer requirement.
Major Job Functions
1. Undertake a detailed inspection of the machine to confirm or expand on any initial field inspection report so that a commercial assessment of the likely repair, replacement refurbishment work can be made.
2. Carry out standard diagnosis tests on machine components to enable more accurate cost evaluations or for the issue of condition and warranty agreements to customers.
3. Produce a comprehensive list of parts and materials required for the proposed machine preparation work.
4. Undertake overhaul, repair or refurbishment work on the machine to the agreed work plan, removing and dispatching components for specialist attention, re-installing the original or replacement part or repairing original parts.
5. Inspect and test completed machine to ensure unit is operating to expected performance levels.
Individual Competencies
* Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
* Cultivates Innovation: Embracing new and improved products, services, solutions, and experiences.
* Drives Results: Creating a culture where organisational performance is always top of mind.
* Courage: Meeting tough situations head-on to constructively resolve them.
Specific Skills
* Flexibility, organisational and time management skills.
* Excellent attention to detail, work accuracy/numeracy and quality orientated.
* Work autonomously on own initiative and also well as part of a team.
* Strong communication and interpersonal skills and ability to build positive relationships across all levels of the business.
* Motivated and dynamic self-starter.
* Strong planning and organisational skills with the ability to work under pressure to tight deadlines.
* Effective problem-solver with strong analytical skills.
Accountability
* Adhere to agreed job times.
* Ensure the highest quality of finished machines.
* Maintain availability of machines ready to hire and presentation of machine stock parked in yard.
* Ensure positive feedback/nil customer complaints.
* Constant awareness of SHEQ obligations and zero accidents by maintaining a tidy and safe working area.
Education and Experience
* PREFERABLY WITH A BACKGROUND IN MATERIALS HANDLING.
* EITHER APPRENTICE TRAINED OR MINIMUM 5 YEARS' EXPERIENCE IN QUALITY SERVICE ENVIRONMENT WITHIN A SIMILAR INDUSTRY.
* A LICENCE TO DRIVE REACH TRUCKS IS REQUIRED.
* Practical experience in operating construction equipment in confined spaces and mechanical fitting work on large-scale machines.
About Us
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.