About Your New Employer Sigmar Recruitment have partnered with a leading Dublin based IT Managed Services provider as they embark on an exciting period of growth.
We are looking for Microsoft Certified IT Engineers that have previous experience working in a Managed Services environment.
About Your New Job Resolve service/ticket requests assigned to you by the Helpdesk Manager.Be an escalation point for support tickets relating to your level of expertise.Communicate with clients to ensure that all their support issues are fully understood, and to keep them informed with developments and timelines.Deploy/migrate and document IT solutions for their client base.Introduce new technologies to the management team with the view of expanding their product portfolio.Maintain/update client site and project documentation as necessary.Assist other members of the team when delivering incident reports, ensuring the appropriate technical information is provided.Oversee, train, coach, and mentor Level 1 support team activities.What Skills You Need Office 365 Administration: 3+ years' experience including MS 365 tenancy portal, MS Azure portal, SharePoint Admin & Exchange Online Admin and troubleshooting experience.Firewall & Network Wired/Wireless deployment and troubleshooting.Experience with Intune deployment and management beneficial.Experience working with Windows Server 2016+ OS (Active Directory, DHCP, DNS).Accurate upkeep of the ticketing/time management system (PSA).Project Implementation Skills.Good customer relationship management.Attention to detail.Good understanding of industry IT solutions.Proven people management skills.Best practice customer service.Excellent communication, people, and relationship management skills.Experience in a similar role, preferably from a Managed Service Provider.Qualifications – Some or all of the qualifications below 3rd level qualification in Computer Science or related field.CompTIA Network +.MCSA/MCSE.CCNA/SonicWALL/Unify Certification.MS Azure Intermediate.MS 102 Office 365.MD 102 UEM.AZ 104 Azure.What's on Offer Salary between 40 - 60K depending on experience.Ongoing training and development.Fast track promotion opportunities.What's Next Apply now by clicking the "Apply Now
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