Job Description
The ICT Team Leader will manage all of the organisation's IT systems, including planning, implementation, and daily operations.
Key Responsibilities:
* Lead the IT Teams day-to-day activities to ensure that the Organisations ICT systems are running smoothly and efficiently.
* Administration of: Office 365 and Azure Kares Network including Switches, Firewalls and Access Points.
* ICT Security including Access, Anti-Virus, MFA, Account Access management etc.
* Kares Microsoft Hyper-V Servers.
* Ensure effective disaster recovery plans are in place and operational along with adequate routine back-ups.
* Develop and implement policies and processes for the Information Management and Information and Communication Technology areas in the organisation.
* Help ensure all sites are adequately equipped to maximise the use of available ICT resources.
* Management of 3rd party ICT vendors and act as a liaison/escalation point for end user issues.
Requirements:
* Bachelor's degree in Information Technology, Computer Science, or a related field.
* Minimum 5 years experience working in an ICT customer-facing/engineer support role.
* Strong technical knowledge of network administration, system security, and IT Infrastructure.
* Advanced knowledge and experience working with the MS Office (Excel, Word, etc).
* Experience with administering Microsoft Azure and Office 365, cloud computing, data storage, and software management.
* Experience with Microsoft Forms/Flow/Power Automate and PowerApps is advantageous.
* Experience working with the public sector (e.g. procurement etc.) is advantageous.
* Strong administrative, organisational and problem-solving skills with the ability to effectively plan, manage multiple tasks and set priorities.
About Kare
Kare is an innovative and progressive voluntary organisation, committed to providing an individualised service based on best practice to over 400 children and adults with intellectual disabilities and their families.