Job Summary
Walgreens Boots Alliance (Nasdaq: WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 170-year heritage of caring for communities. WBA Digital and IT Solutions Ireland Ltd (WBA D&ITS) optimizes pharmacy software platform operations by centrally managing selected digital pharmacy products.
Role Overview
We are seeking a Service Specialist (Azure and Identity) to join our Service Management Team. This role focuses on designing, implementing, and maintaining cloud infrastructure and identity management systems to meet business objectives and industry standards.
Responsibilities
* Evaluate existing Azure and Active Directory infrastructures to identify areas for optimization and align with organizational goals and industry standards.
* Research and recommend best-in-class solutions for cloud infrastructure, identity management, and access control.
* Collaborate with senior team members to draft and present proposals for infrastructure enhancements.
* Use data and research to justify recommended changes and improvements.
* Implement Azure AD changes through a ticketing system and ensure full compliance with execution protocols.
* Occasionally execute critical Azure AD changes directly when required.
* Participate in internal audits of identity management and cloud operations, ensuring accurate and up-to-date documentation.
* Assist in compliance activities to meet governance standards.
* Utilize tools like ServiceNow and Power BI to identify inefficiencies, patterns, or security risks in current operations.
* Provide actionable insights to senior colleagues based on trend analysis.
* Document processes, evaluations, and recommendations comprehensively for both technical and non-technical audiences.
Requirements
* Take ownership of technical solutions and analyses, driving independent reviews while collaborating with senior team members.
* Propose innovative solutions and evaluate their impact on organizational objectives.
* Communicate technical findings and recommendations effectively to diverse audiences.
* Identify trends and anomalies using Azure tools to provide actionable recommendations.
* Manage multiple priorities effectively, maintaining attention to detail in a fast-paced environment.
What We Offer
* A collaborative and innovative work environment, focused on continuous improvement and operational excellence.
* Opportunities to work on impactful global projects in cloud and identity management.
* Career development and training opportunities in advanced Azure and identity solutions.
* A hybrid working model with a supportive and flexible approach.
Equal Opportunity Employer: WBA Technology Center is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, age, family status, disability, religion, sex, sexual orientation, gender identity, nationality or ethnic origin.