Project Coordinator Job Description
At {company}, we are seeking a highly organized and detail-oriented Project Coordinator to join our team. The successful candidate will be responsible for providing exceptional support to our clients and colleagues.
Job Role:
The Project Coordinator will be the primary point of contact for our clients, handling incoming calls, emails, and requests in a timely and professional manner. They will also be responsible for logging and assigning response maintenance calls, processing operatives' paperwork, and closing calls to submit for payment.
Responsibilities:
The Project Coordinator will perform the following duties:
• Receive and manage incoming calls and emails efficiently
• Provide support to clients by telephone and email
• Log and assign response maintenance calls promptly and efficiently
• Process operatives' paperwork and close calls to submit for payment
• Respond within agreed time frames, service levels, and contract terms to ensure that work orders are met
• Targeted KPI's in relation to contract requirements
• Support cross-training team to cover all aspects of the contract (to allow for absence or holiday leave and contingency planning)
• Routine administrative tasks
• Liaise and communicate with key stakeholders and clients
• Early escalation of any issues or concerns to line manager/client
• Undertake additional duties in line with management requests as required
• Understand and comply with policies and procedures
• Support with applications and certificates from various authorities/clients
• Carry out work in a safe and diligent manner
• Adhere to the Data Protection Act
• Scheduling out daily runs for multiple operatives
• Organising the materials for operatives, dealing with suppliers and sub-contractors
Requirements:
To be successful in this role, you will need:
• 1 year's office experience with working in an office environment
• 5 GCSEs to include English and Maths
• IT Proficiency with fluency in the use of Microsoft Office
• Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels
• Excellent organisational skills with a high level of attention to detail
• Ability to prioritise a busy workload
• Ability to work on your own initiative as well as part of a team
What We Offer:
As a Project Coordinator at {company}, you will have the opportunity to develop your skills and experience in a dynamic and supportive team environment.