We are looking for a Cafe Team Lead in our Avoca Malahide store.
This is a full time role, 5 days over 7 per week, for immediate start. The suitable candidate needs to be available mid week.
Job Specification
The role of a Cafe Team Lead is to provide support for the wider management team, and to be a team lead for employees in your department when a manager is absent.
Roles and Responsibilities
* Customer Service - Ensure a high level of customer service is adhered to throughout the store, handle any customer complaints appropriately, escalating where necessary.
* Cash Management - Performing end of day cash and accurate lodgement reporting, safe counts and cash drops. Correct use of meridian to input cash/safe details.
* Staff training and development - ensuring all employees are adequately trained in areas such as tills, coffee training, merchandising, HACCP/Food safety etc.
* Order processing - adhering to order schedules and processes, from both internal and external suppliers, creating PO's and maintaining excellent supplier relationships. Adhering to Avoca systems and procedures.
* Act as a brand guardian to ensure consistency across the breadth of our offering.
* Drive innovation, embrace change and support the team in the delivery of new concepts.
* Ensure retail visual merchandising and displays are in keeping with Avoca brand standards.
* Full compliance with health & safety and Food Safety requirements throughout our operations.
Requirements
* 3 - 5 years' experience in a high-end customer facing retail business.
* Experienced barista.
* Highly organized with an ability to multi-task, priorities and work to tight deadlines.
* Must be strategic, commercial minded with a clear vision and a passion for retail.
* Excellent customer service skills - the ability to go "above and beyond".
* Be a creative and innovative thinker.
* Be a teamwork champion.
* Flexibility - The nature of the business is dependent on customer service which requires certain aspects of flexibility such as roster changes, cover on days that are short-staffed that may be in different areas of the store.
Why work with us?
We're always on the lookout for like-minded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits:
* Pension Scheme
* Professional Development
* Employee Assistance Programme
* Employee Share Purchase Plan
* Employee Referral Bonus
* Family Friendly Policies
* Life Assurance Benefit
* Cycle To Work Scheme
* Health & Wellness Programmes
Avoca is an equal opportunities employer.
Skills:
* Retail
* Customer Service
* Sales
#J-18808-Ljbffr