The End User Service Support Technician is responsible for providing quality support services to the various groups in a fast-paced financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so should be self-motivated, able to work independently where required to achieve results.
Responsibilities
* Deliver high-quality support to end-users in a courteous professional manner.
* Support desktop technology and applications.
* Respond to calls/tickets and manage issues until resolution even if escalated to another team.
* Write technical documentation/testing/knowledge base to document problems and resolutions.
* Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, mobile computing, and printers.
* Strong analytical and problem-solving skills; ability to work independently and under pressure.
* Flexible in approach and comfortable dealing with ambiguity when necessary.
* Contribute ideas to improve current technology, future deployments, and decisions.
* Identify and help to automate processes within Infrastructure.
Qualifications/Skills that would be advantageous
* Experience working at a financial enterprise level.
* Experience in trade floor support including trading applications.
* Familiarity with PC hardware/software troubleshooting and deployment practices for desktops.
* Citrix VDA infrastructure support including Dell Wyse Terminals.
* Citrix Applications and Desktops support.
* Effectively provide support to remote locations.
* Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365.
* Broad understanding of mobile tech including BES12, Intune, Android, and iOS devices.
* Experience working with 3rd Party Vendors.
* Excellent written and verbal communication skills.
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