Abbott is a global healthcare company with a significant presence in Ireland. With around 6,000 employees across ten sites, we have been making a difference in the lives of Irish people since 1946.
In 2015, our EMEA Finance Shared Services centre commenced operations in Cherrywood, Dublin, providing processing and expertise to Abbott divisions and affiliate companies across EMEA. Our core services include Record to Report, Order to Cash, Source to Pay, and Master data management.
CFS Digital Transformation Manager
We are recruiting a CFS Digital Transformation Manager to be based in Dublin. This role will be responsible for advancing the global Intelligent Automation strategy and roadmap, in alignment with the company's overall digital strategy and CFS goals.
The Digital Transformation Manager will focus on identifying fit-for-purpose digital solutions to implement process and operational efficiency across the CFS organisation in collaboration with Business Technology Services.
Key Responsibilities
* Provide oversight to the program to deliver Robotic Process Automation (RPA) unattended solutions with a clear goal to drive return on investment.
* Continually improve business processes to manage RPA development and support of activity for active bots, including strategic planning, pipeline development, project management, and technical oversight.
* Provide training and guidance to CFS colleagues to facilitate high-quality Business Requirement Documents, test plans, and User Acceptance Testing.
* Provide business input and prioritisation to the monthly Sprint Planning process, as well as effective reporting and cost management.
* Support incremental Robotics Desktop Automation (RDA) / Citizen Developers attended solutions, with clear capacity savings identified and a translation into clear ROI.
* Assess the effectiveness of the RDA program, citizen developers, and report out on this effectiveness on a quarterly basis.
* Enable operational management (and ownership) of the Digital Workers as part of the CFS Virtual Hub, including training and licence allocation, and coordination, support, and driving the RDA Academy.
* Conduct benchmarking/technology fore-sighting to explore new developments in automation.
* Advance the automation toolkit through identification and selection of new automation tools, considering effectiveness, efficiency, and improved customer experience.
* Investigate potential new solutions and technologies and provide insights on technology trends to solve process issues and pain points.
* Champion digital transformation tools with the global CFS organisation, promote opportunities to use technology to solve problems, and encourage innovative ideas to be used across CFS.
Leadership and Team Management
* Lead a small cross-functional team of employees and contractors for project planning, scheduling, monitoring, and reporting of projects.
* Develop implementation plans, conduct risk assessments, and develop contingency plans to accommodate unforeseen events.
* Manage resources effectively, including tools, software, and any external support needed for the project.
* Prepare and present project progress reports and track budgets.
Requirements
* Experience in large multinational companies as Digital Transformation Manager/Specialist, Business Process Excellence, project management, or Product Owner roles.
* 5+ years of relevant experience, with a digital background, related to business processes/services, with the ability to identify and establish business cases for new digital technologies.
* Lean/Six Sigma/Business Process evaluation experience.
* Certification in relevant technologies (e.g., RPA tools like UiPath, Blue Prism, or Automation Anywhere) would be beneficial.
* Experience with Agile methodologies and project management certifications (e.g., PMP, PRINCE2) to manage complex projects.
* Proven experience in process evaluation and re-engineering within finance operations.
* Experience delivering business change in areas such as Digital/Technology/Process implementations, transformation using Business Intelligence, data analytics, and visualization tools, Robotic Process Automation, AI, and other emerging technologies.
* Ideal prior leadership experience, with a proven ability to lead and mentor teams, fostering a culture of continuous improvement and innovation.
Competitive Salary and Benefits
As you'd expect from an innovative global healthcare company, we offer competitive salaries and bonus potential, and an extensive range of benefits to support you and your family, including a fantastic pension scheme, share ownership scheme, private healthcare contributions, etc.