Due to continuous growth, Allpro Services is currently recruiting a full-time Mobile Area Supervisor to work in the Cork/Kerry area.
The successful candidate will be required to ensure the team continuously deliver the highest level of satisfaction to our high-profile clients. The role will focus on Client Liaison, Staff Liaison, monitoring standards, and compliance with Company Policies.
Job Type / Category
* Promote and deliver the aims of the Company to meet or exceed the quality levels and customer support objectives central to the Company’s core business.
* Manage the portfolio to ensure quality service while maximising efficiencies.
* Manage and be responsible for all aspects of the portfolio under your control.
* Provide guidance to each client as and when required
* Establish and manage quality measures and procedures in conjunction with the Company to enable two-way communication, ensuring feedback and continuous improvement is achieved
* Facilitate and manage training requirements to ensure that staff are fully trained in all aspects of the service provision
* Ensure that all HR policies and procedures are complied with for the team
* Attend frequent meetings to discuss the progress of service and arising matters.
* Administer formal management and reporting procedures
* Ensure safe systems of work are in place for all operations by managing and addressing the Health & Safety requirements of each function
* Ensure compliance with all statutory and company procedures
* Suggest and implement improvements and innovations in service delivery
* Form a good working relationship with the Client ensuring satisfaction is sustained at all times.
* Conduct regular site audits to ensure that the specified standard of work is maintained, and all site logs and documentation are kept up to date
* Take full responsibility for all health and safety issues at each of the sites for which he/she is responsible
* Improve existing operations practice and procedures to achieve ‘best-in-class approach
* Management of staff rostering and monitoring to ensure supervisors are fulfilling their duties.
Required Education, Skills and Qualifications
* Ability to develop and grow customer relationships.
* Experience in developing, motivating, and retaining quality staff.
* Must be self-motivated and able to motivate others.
* Outstanding interpersonal and communications skills required.
* Must possess a dynamic approach to achieving continuous improvement
* Excellent people management and communication skills
* Customer focus management style
* Excellent communication skills
* Ability to make on the spot decisions
* Excellent problem-solving skills and a ‘think outside the box' approach
* Ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.
* Strong understanding of Microsoft packages, Outlook, Word and Excel
Job Type: Full-time
Pay: From €36,000.00 per year
Schedule:
* Monday to Friday
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