Sr. Technical Account Manager, Enterprise Support - Strategic Industries - Automotive and Manufacturing
Job ID: 2824930 | Amazon Web Services EMEA SARL (Irish Branch)
An AWS Sr. Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Sr. Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project and launch planning as well as ongoing operational issues.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Key job responsibilities
Responsibilities include:
1. You’ll advise on solutions, provide technical guidance and advocate for the customer
2. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
3. Develop trusting relationships with customers, understanding their business needs and technical challenges
4. Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
5. Consult with a range of partners from developers through to C-suite executives
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
7. With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
8. Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
9. Solve a variety of problems across different customers as they migrate their workloads to the cloud
10. Uplift customer capabilities by running workshops, brown bag sessions, etc.
About the team
We’re passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.
BASIC QUALIFICATIONS
* Experience in design/implementation/operations/consulting with distributed applications
* Experience in technical engineering
* Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
* Knowledge of cloud based architecture, cloud services and experience in customer facing roles
PREFERRED QUALIFICATIONS
* Experience in a 24x7 operational services or support environment
* Experience in internal enterprise or external customer-facing environment as a technical lead
* Experience with AWS services or other cloud offerings
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Posted: November 5, 2024 (Updated 4 days ago)
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