About the companyTrailhead Unlimited is a facilities management company specialising in the establishment and operation of emergency accommodation. We work with clients in both the private and public sector.Our public sector work is focused on the provision of accommodation for beneficiaries of Temporary Protection applications (IPs) in Ireland. We are committed to providing a safe, secure and dignified space for IPs to help them start to rebuild their lives and integrate into a new society. Our accommodation centres offer a range of services including language and cultural support, access to education and job training, and mental health and well-being resources.The Trailhead operational management approach is one full of empathy and person-centred. We focus on developing strong relationships with our residents, helping them to realise their individual needs, aspirations and goals. Fundamentally, we work with IPs to help them achieve longer-term stability and success in Ireland.The Operations Director will be responsible for managing, developing and implementing strategies pertaining to the successful operation of our accommodation centres, maintaining operational excellence across the group both on existing and new sites. This role requires a seasoned hospitality leader with experience in multi-site operational management, pre-opening management, financial management, IT, recruitment and people development, customer service, food and beverage, procurement, brand management, communication and compliance with health, safety, and regulatory requirements.This position is for full-time permanent role with following compensation package:Salary DOEReporting to: Group General ManagerBy joining our team, you will be at the forefront of creating a welcoming and supportive living environment, promoting a sense of community, and addressing the needs of our residents. Your contributions will directly enhance the quality of life for those under our care.If you are a compassionate and organised hospitality professional with a desire to make a positive difference in people's lives, we encourage you to apply for this role and be a vital part of our community.Roles and Responsibilities:Operational Oversight:Manage the operation and infrastructure development of all centres, ensuring resident satisfaction, employee satisfaction, efficiency and high-quality service deliveryMonitor occupancy levels, resident needs, and employee performanceImplement and refine group operations for continual improvementEnsure company SOPs are followed, developed and implementedManage a team direct-reports including General Managers and Deputy General ManagersBudget and Financial Management:Manage and oversee operational finances, including operating budgets, payroll, cost control, infrastructural development and resource allocationPrepare reports and present financial and operational updates to senior managementManage and control an effective group procurement strategyPre-Opening - Planning and Setup:Develop detailed pre-opening project plans, including critical paths, timelines, budgets, and milestonesCollaborate with stakeholders on design, facility layout, and equipment procurementEstablish operational systems, workflows, and processes to ensure readiness for openingRegulatory Compliance:Ensure all necessary licenses, certifications, and permits are in placeEnsure adherence to all health and safety regulations, including fire and F&BEnsure policy compliance in line with all regulatory guidelinesPeople Development and Recruitment:Recruit, onboard, and train a multi-disciplinary team, including operational, F&B, and front-line staffDesign and deliver pre-opening training sessions focusing on safety, crisis management, and customer serviceStakeholder Engagement:Liaise with community partners, government bodies, and service providers to establish relationships and protocolsDevelop communication plans for stakeholders, including sponsors and community representativesEnsure all resident needs and support mechanisms are in place to ensure positive integration into Irish societyTeam Leadership:Lead, motivate, and mentor all direct-reports to achieve centre operational and financial objectivesConduct performance reviews and identify professional development opportunities for staffCrisis Management:Develop and implement crisis response plans to manage emergencies effectivelyCoordinate with external agencies (e.g., law enforcement, healthcare providers) as neededCoordinate with Communications Manager to ensure effective messaging and positive internal and external communicationReporting:Maintain accurate records and produce detailed reports on centre performance, resident outcomes and compliance metricsThe ideal candidate:Previous experience in hospitality, emergency accommodation services or related roles is preferredDriving licence, as the nature of this role may require travelStrong work ethic, hospitality and service skillsAble to work flexible hours, including evenings and weekends as neededExcellent interpersonal and communication skills, with the ability to interact effectively with colleagues, residents, partners, suppliers and support agencies and residentsCultural sensitivity and awarenessExceptional leadership and team-building abilities.Strong project management and organizational skillsFinancial acumen, including budget planning and cost management.Excellent communication and stakeholder engagement skillsResilience and adaptability in a fast-paced, high-pressure environmentDesired Experience:Proven track record as an Operations Director or similar role in the hospitality industryDemonstrable experience of managing pre-opening projects, including planning, execution, and successful launchStrong background in managing large teams and complex operationsJob Type: Full-timeBenefits:Bike to work schemeCompany eventsOn-site parkingSick paySchedule:Monday to FridayExperience:Hospitality: 2 years (required)Work Location: In person
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