Quality Monitoring Feedback Analyst - German - CL 11
Review quality samples agreed upon by the client and Accenture.
Perform analysis on quality trends and flag quality related risks to the project leadership.
Provide feedback to sales reps to follow approved guidelines, procedures, and processes in a consistent way.
Conduct root cause and other data analysis.
Act as liaison with Managers and Sales Managers to ensure consistent quality measurements throughout the operation.
Be proactive and suggest improvements that drive individual and team results.
Participate as project team member in problem prevention and continuous improvement projects.
Provide QA progress reports to Quality Lead.
Conduct QA evaluations per client requirements.
Conduct coaching sessions and training refreshers as required.
Analyze Satisfaction Survey results and recommend improvement efforts.
Act as Subject Matter Expert (SME) for QA evaluations.
Contribute to the QA Team's development and share knowledge within the team.
Administer the QA issue repository and ensure all escalations are properly addressed.
Ad hoc QA projects as required.
Requirements:
Language proficiency in English and German.
Experience in Salesforce or other CRM tools.
Tech-savvy with an affinity for emerging technology, particularly online marketing technology, and ability to learn quickly and maintain current, comprehensive knowledge of the top verticals, Pinterest products, and key trends.
Excellent communication and presentation skills.
Proficiency with Google’s G Suite collaboration and presentation tools.
Good interpersonal skills and client interfacing.
Preferred Skills, Qualifications, and Experience:
Preferred at least 1 year of experience in a Quality focused role.
Reporting skills.
People Development and Feedback Coaching.
About Accenture
Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance services, creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability. Our broad range of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X, and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities. Visit us at www.accenture.com.
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