Job Title: Customer Care Associate - Work from Home
Company: NewsWhip
Location: Galway, Connacht, IE
Job Type: Full-time
Seniority: Associate Level
Experience: 4 years
Deadline to Apply: 2024-10-04
Company Overview:
At NewsWhip, we believe in empowering our customers through exceptional service, innovative solutions, and a customer-centric culture. As a leader in our industry, we leverage data-driven insights to aid our clients in understanding and navigating the complex media landscape. We are committed to fostering an environment that encourages exploration and calculated risks for personal and professional growth.
Job Overview:
The Customer Care Associate will play a critical role in ensuring an outstanding customer experience. We are seeking an adaptable and energetic individual who thrives in a fast-paced, remote working environment. You will be responsible for responding to customer inquiries, providing solutions, and nurturing long-term relationships with our clients.
Responsibilities:
1. Customer Support: Provide exceptional support through various channels including phone, email, and live chat. Address and resolve customer inquiries, concerns, and complaints in a timely and professional manner.
2. Product Knowledge: Develop in-depth knowledge of NewsWhip’s products and services to effectively assist customers and provide tailored solutions.
3. Account Management: Manage customer accounts, ensuring all necessary updates and adjustments are completed promptly. Collaborate with internal teams to escalate and resolve complex issues as needed.
4. Feedback Loop: Actively gather customer feedback and provide insights to the product development team for continuous improvement of our offerings.
5. Training & Development: Mentor new customer care associates in processes and best practices to uphold the standards of service excellence.
6. Strategic Planning: Participate in the development of customer care strategies that align with the company's goals. Collaborate with management to implement innovative programs that enhance client relationships.
7. Reporting & Documentation: Maintain accurate records of customer interactions and transactions. Generate reports to analyze customer trends and identify areas for improvement.
8. Collaboration: Work closely with cross-functional teams to ensure customer needs are met, and to foster a supportive team environment focused on achieving business objectives.
9. Promote Services: Actively promote and upsell additional services to enhance customer satisfaction and retention.
Requirements:
1. Experience: Minimum of 4 years of experience in customer service or a related field, preferably in a fast-paced environment.
2. Education: Bachelor’s degree in business administration, communications, or a related area is preferred.
3. Personality Traits:
o Adaptable: Ability to adjust to new situations and challenges with a positive attitude.
o Energetic: Possess a high level of energy and enthusiasm, demonstrating passion for customer care.
4. Soft Skills:
o Strategic Planning: Ability to think critically and develop strategic plans to improve customer interactions and overall satisfaction.
o Planning: Strong organizational skills with excellent attention to detail and the ability to manage time effectively.
5. Technical Skills: Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. Familiarity with social media platforms and analytics tools is a plus.
6. Communication Skills: Strong verbal and written communication skills, with the ability to engage effectively with customers and team members.
Benefits:
* Comprehensive life insurance coverage.
* Paid sick leave to ensure the well-being of employees.
* Attractive employee discounts on company products and services.
Working Environment:
At NewsWhip, we encourage a spirit of exploration and taking calculated risks for growth. Our remote work culture is designed to empower employees to be innovative and proactive in their roles.
Equal Opportunity Statement:
NewsWhip is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of race, gender, disability, or other protected status.
If you are a motivated individual with a passion for customer care and the ability to thrive in a dynamic, remote environment, we would love to hear from you! Apply by the deadline and be a part of our mission to provide exceptional service at NewsWhip.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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