Job Overview:
BrookLodge & Macreddin Village is seeking a friendly and professional Hotel Receptionist to join our team. As the first point of contact for our guests, you will be responsible for creating a welcoming atmosphere and ensuring a smooth experience from check-in to check-out. The ideal candidate will possess excellent communication skills, customer service experience, and a strong passion for delivering outstanding guest experiences.
Key Responsibilities:
1. Warmly welcome guests upon arrival, ensuring a positive first impression of the hotel.
2. Manage guest check-ins and check-outs efficiently while providing relevant information about their stay and hotel amenities.
3. Assist guests with inquiries, special requests, and any issues that arise during their stay, exceeding expectations whenever possible.
4. Maintain a thorough knowledge of hotel services, room availability, and pricing to provide accurate information to guests.
5. Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met and rooms are prepared to high standards.
6. Process payments, manage cash and credit transactions, and maintain accurate guest records following hotel procedures.
7. Provide guests with local area information and recommend activities, dining options, and attractions to enhance their stay.
8. Keep the reception area clean, well-organized, and welcoming at all times.
9. Promptly respond to guest feedback and address concerns or complaints in a timely and professional manner.
Qualifications:
1. Previous experience in a customer-facing role, preferably in hospitality.
2. Strong communication and interpersonal skills, with the ability to build rapport and deliver exceptional service.
3. Excellent organizational skills and attention to detail, capable of managing multiple tasks and meeting deadlines.
4. Proficiency in hotel reservation software and Microsoft Office Suite.
5. A friendly, proactive, and customer-focused attitude with a passion for hospitality.
6. Availability to work midweek and weekend shifts, including evenings as required.
Benefits:
1. Employee discounts.
2. Opportunities for professional development and career growth.
3. A supportive, energetic, and collaborative team environment.
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