D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region, including Switzerland, Germany, Czech Republic, Austria, UK, and USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customers' IT productivity and contribute to their organization's success and value.
We are seeking engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization focused on creating value where IT counts.
Key Responsibilities:
* Maintain the integrity of all computer workstations and associated software within the organization.
* Act as the main point of contact for employees experiencing computer issues.
* Ongoing maintenance and future planning needs of the company's desktop infrastructure.
* Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency.
* Evaluate applications and software patches for desktop applications to determine if they will solve desktop issues.
* Resolve software, hardware, and device issues reported by end-users.
* Installation, configuration, and ongoing usability of desktop hardware and software.
* IT support relating to technical issues involving Connect client.
* Support services for Client standard technologies, including basic troubleshooting of Exchange and adds/moves/changes for AD accounts.
* Work with the project management team on PC builds and network equipment deployments; troubleshoot PC connectivity issues.
* Troubleshoot network elements, including ISP circuits, firewalls, network switches, wireless equipment, and telephone system.
* Installation of packaged software and authorized 3rd-party software.
* Remote access solution (VPN) implementation and support.
* Document and update the local client environment.
* Escalate service issues when required.
* Communicate with customers/end-users as needed, keeping them informed of incident progress, notifying them of impending changes or agreed outages.
* Monitor network performance for availability, utilization, and latency; take appropriate measures to resolve throughput issues, escalating to the support team as necessary.
* Oversee the maintenance and tracking of assets.
* Business Continuity & Disaster Recovery testing.
* Advise and train staff on computer operations and software applications.
* Participate in new staff on-boarding.
Requirements:
* A strong understanding of Information Technology trends, products, and solutions.
* Experience in a similar position in 1st and 2nd-level IT Service Desk/Desktop Support.
* Customer-focused with a passion and drive for customer satisfaction and delivering business values.
* Friendly, supportive, and flexible personality with quick learning ability.
* Solid problem-solving and analytical skills.
* Ability to work independently and follow directions and best practices.
* Excellent communication and interpersonal skills.
* Good team player with planning and organizing skills.
* ITIL certification is an advantage.
* Fluent English, both written and verbal, is strongly required.
* Successful candidates must declare a Criminal record extract not older than three months.
Benefits:
* Broad range of activities, tasks, and projects.
* Vouchers (B-day voucher, wedding, and new-born surprise).
* Contributions to wellness programs (multisport card).
* Fishing for Friends program – our referral program.
* Further development and professional advancement.
* Friendly and international working environment.
* Company-sponsored events.
* Competitive salary and various benefits.