About AppleCare Quality Engineering
At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The AppleCare Quality Engineering (ACQE) team is dedicated to delivering exceptional automated and manual testing solutions that enable AppleCare to deliver world-class support.
Key Responsibilities
* Ensure AppleCare applications and systems meet quality standards throughout both pre-release and post-release testing phases.
* Lead people in the development of test strategies and execution of test plans.
* Foster a culture of quality within a global cross-functional team.
Requirements
* 5+ years' experience in a software quality engineering role.
* 2+ years' experience leading people.
* Experience leading distributed teams across cultures, geography, and timezones.
* Values empowering people to achieve their best.
* Deep knowledge in contact centre tools and cross-functional workflows.
* Expertise in modern test methodologies, practices, and technology.
* Proficiency in utilising test automation tools and framework.
* Strong commitment to enhancing the customer experience.
* Demonstrated curiosity and adaptability as a continuous learner.
* Excellent written, verbal, and presentation skills.
Preferred Qualifications
* Proficiency in scripting languages (Python, Swift, etc.).
* Bachelor's degree or equivalent professional experience.