Job Title: Reception Supervisor
Location: On site / Kildare, Co. Kildare, Ireland
Job Type: Casual / Full-time
Sector and Subsector: Hospitality | Front of House
Salary: Competitive Salary
The K Club is a 5-star destination that prides itself on having an incredible 5-star team to match.
We welcome innovative thinking, bold ideas, and insights garnered from your own experience.
If this sounds like the place where you could begin the next exciting chapter in your career, let's talk.
Key Responsibilities
* Ensuring the smooth operation of the reception desk
* Supervising and delegating work of receptionists
* Assisting the Front Office Manager with daily duties when requested
* Welcoming and acknowledging all guests in the reception and lobby area in a warm and friendly manner
* Delivering training and assisting in the development of the front office team
* Balancing all financial records and reports at the end of each shift
* Communicating effectively with the accommodation manager and supervisors for the availability of clean inspected rooms and extra requirements for guests
* Upselling rooms where possible
* Ensuring floats are balanced at the end of all shifts
* Completing corrections of bills when on shift
* Ensuring all invoices are correct for posting with all relevant backup and liaising with the Accounts department on a daily basis
Customer Service
* Leading by example by providing an efficient and friendly service to guests at all times
* Providing a warm and friendly telephone service to guests
* Handling guest complaints in a professional manner
* Maintaining a positive, friendly attitude with both hotel guests and colleagues alike
People Management
* Leading and supervising the reception team while on duty
* Ensuring that continuous training is scheduled and carried out and signed off with all members of the reception team
Requirements
* Previous experience in Hotel Reception required - Minimum 1 year
* Excellent communication and organizational skills
* Flexible in working hours
* Own transport is an advantage
What We Offer
* A monthly service charge payment
* Staff transport to and from work outside public transport hours within the local area
* Ongoing investment in your personal development with access to internal and external training programmes
* Fantastic opportunities to progress your career
* Monthly recognition programme
* Employee Assistance Programme
* Social events
* Uniform
* Meals while on duty
* Discounts on stays at the resort and on Food & Beverage for you and your family and friends
* Life Assurance
Data Retention
Please note that all applications and CVs submitted for a role at The K Club will be kept on file for a period of 12 months.
Should you not wish for your data to be held following the closure of the application process, please make note of this when submitting your application.