The Opportunity
We are looking for an E-Commerce/Customer Service Data Analyst to join our Team. You must be able to operate effectively within this scale and pace of change/business growth. Specifically, you will be a key contact for all Customer Supply Related Queries while capturing and expediting Customer Orders.
This is a position reporting to the Customer Service Manager.
1. Responsible for all internal and external customer orders (including Export) processed accurately on SAP
2. Ensure Customer and Pricing Data is accurate on SAP
3. Deal with customer and consumer complaints in a timely and effective manner
4. Active Participant in ensuring successful Month End, Quarter End and Year End Delivery
5. Generate and report key metrics & manage relevant department reports
6. Responsible for accuracy of Open Order Report
7. Monitor and resolve EDI queries, IDOCs and disputes
8. Working closely with Planning Team to ensure highest levels of order fulfilment
9. Work closely with warehouse to ensure all deliveries are completed on time
10. Manage, Monitor, and improve credits and on-going disputes
11. Responsible for key financial documents including credit/debit notes and participation in Credit Control Meetings
12. Build relationships with 3rd party logistic providers
13. Main point of contract for internal and external customers
14. Manage relationships with Commercial, Supply Chain and Financial teams
15. Participating in process improvements and demonstrating flexibility in performing tasks outside the designated work patterns
16. Super user for SAP, Business Objects and Excel
17. Help develop and implement a continuous improvement strategy, ensuring customer relationships and experiences are enhanced and reinforce best practices regarding customer interaction and service
18. Support Customer Service Team Lead in all areas of Customer Service
The Skills you will bring to the team
19. Third level qualification in Business Studies, Customer Services or Supply Chain.
20. Excellent commercial awareness with experience of working within a FMCG or related environment.
21. Proven track record of working in a Customer Service role.
22. Detailed Understanding of key Customer Service Metrics, Processes and Systems.
23. Excellent working knowledge of SAP
24. Knowledge of Export compliance and Export Documentation
25. Experience of working within manufacturing or a fast-paced environment ideal
26. Sales Order Processing and Microsoft Office.
27. Proven interpersonal skills.
28. High energy, high creativity but ability to work through the basics too.
29. Results orientated and creative problem solver.
30. Ability to work under own initiative.
31. Strong motivational skills.
32. Excellent communicator and influencing skills
33. Ability to work to stretching targets in a dynamic industry.
34. Attention to detail and a customer care focus.
35. Experience in FMCG environment
Where and how you will work
The opportunity will be based in Dublin, with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.
What we would like to offer you!
The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, pension.
36. Great future career growth potential, both locally and internationally, working with the world’s No1 sports nutrition company.
37. Opportunity to make a difference, to challenge thinking and make a real impact with a business that is open to change.
38. Local role within a global organisation: opportunity to experience first-hand the benefits of global branding and localised activation