Job Description
• Customer Service: answering and logging calls, dealing with sales enquiries, email and web enquiries, and interacting with customers in person at the office.
• Order Processing: booking hires onto our hire system, coordinating transport for deliveries/collections, processing sales orders from customers, monthly stock control, invoice processing on our hire system (training provided), emailing customer invoices, and processing online payments.
• Project Management: responsible for scheduling equipment & labor for on-site projects, coordinating crew availability, updating calendars, providing H & S paperwork, updating and keeping records, managing crew training records & updates.
• General Office Admin: performing day-to-day office functions, communicating with our Sage accounts manager who works remotely, providing admin support to the Accounts manager, monitoring customer's account balances, ordering office supplies, logging employee timesheets, holiday sheets, vehicle logs, Health & Safety documentation updates.
• Business Development: expanding the busy hire business, creating sales leads for sales reps, developing a social media presence for both companies, and overseeing the website maintenance.