POS-7450
HubSpot is seeking a highly motivated and customer-centric International Senior QTC Specialist. This role is ideal for an exceptionally smart and ambitious candidate who thrives in a fast-paced, growing software company.
Responsibilities:
* The primary duties of a Senior Collections Specialist include making collection calls and correspondence in a goal-oriented collections department.
* Providing exceptional customer service regarding collection issues, account reviews, and resolving client discrepancies.
* Accountable for reducing delinquency for assigned portfolios of over 100 accounts.
* Performing various tasks and duties necessary to reduce Accounts Receivable.
* Collaborating cross-functionally with sales representatives, account managers, and senior management to accelerate the collection process.
* Maintaining effective communication and follow-up regarding customer accounts on a timely basis.
* Ensuring compliance with SOX and company policies.
* Delivering excellent and considerate customer service to customers.
* Working independently and with management to improve collections processes and analyze the current state of business.
* Elevating HubSpot's culture code and furthering it.
Requirements:
* Fluency in both English and German (verbal and written).
* At least 2 years of experience in Accounts Receivable or a similar role.
* Experience working with ERP systems and MS office tools, especially Excel.
* NetSuite experience is a plus.
* Ability to work independently and as part of a team in a high-volume, fast-paced environment.
* Strong analytical skills and attention to detail.
* Excellent written and verbal communication abilities.
* Ability to prioritize and manage multiple responsibilities.
* Commitment to delivering exceptional customer service.
* An organized self-starter that enjoys problem-solving.
* Resourcefulness and tenacity are essential qualities for this role.