About Us
O'Callaghan Collection is a thoughtfully curated and design-led collection of 5 Irish family-owned and managed luxury boutique hotels located in the heart of Dublin and Gibraltar city centres.
-----------------------------------
Our Philosophy
We prioritise personalised service and experience over a one-size-fits-all approach, centred around tailored guest and client solutions.
-----------------------------------
Work Environment
We strive to provide our employees with a challenging and rewarding work environment that encourages personal and professional growth, offering comprehensive training and development programs to help our team members achieve their career goals and stay up to date with industry trends.
-----------------------------------
Benefits
* Free use of our fully equipped gym
* Your Birthday as an extra paid day off
* Enhanced holidays with service
* Rewards programme
* Refer a friend - €500 reward
* Discounted room stays - friends and family
* Discounted F & B when you are a guest in any of our hotels
* The opportunity to progress - 4 Hotels in Dublin city and a Hotel in Gibraltar
* Tax saver for travel tickets
* Bike to work scheme and a safe place to leave your bike
-----------------------------------
Role Information
Key Responsibilities:
1. Staff Supervision: Oversee the front desk team, providing guidance and support in daily operations, including check-in/check-out procedures, guest interactions, and resolving issues.
2. Guest Satisfaction: Ensure exceptional guest experiences by maintaining high service standards, handling complaints or special requests effectively, and monitoring feedback to continuously improve services.
3. Administrative Tasks: Manage reservations, monitor room inventory, and coordinate with other departments to ensure seamless guest services.
4. Maintain accurate records and handle financial transactions efficiently.
5. Training and Development: Conduct training sessions to enhance the skills of front desk staff, ensuring they are equipped to handle various situations and deliver excellent customer service consistently.
6. Budget and Performance: Monitor financial aspects such as revenue, expenses, and budgets related to the front desk operations. Implement strategies to optimize revenue and control costs while maintaining quality service.
7. Compliance and Procedures: Ensure adherence to hotel policies, safety regulations, and industry standards. Regularly review and update standard operating procedures to maintain efficiency and compliance with changing regulations.
-----------------------------------
Requirements
We are seeking a candidate with a minimum of 2 years experience at a similar property at the manager level in a busy hotel environment, who possesses an outgoing personality and a passion for service, provides superb guest service and has excellent people skills, excellent attention to detail in delivering customer care standards, good knowledge of both written and spoken English, and the ability to multi-task and be willing to help in all areas of the hotel.
-----------------------------------