We are seeking enthusiastic and customer-focused individuals to join our FOH team. As an FOH staff member, you will be the face of our restaurant, creating an exceptional experience for our guests through excellent service, attention to detail, and a positive attitude. You will work in a fast-paced environment, managing guest interactions, taking orders, serving food and beverages, and ensuring a clean and welcoming atmosphere.
Key Responsibilities:
1. Customer Service: Greet guests warmly upon arrival, guide them to their tables, and introduce them to the menu. Ensure a positive and memorable dining experience by providing attentive and friendly service. Address guest inquiries, requests, and complaints with professionalism and a solutions-oriented approach.
2. Order Management: Take accurate orders, input them into the system promptly, and ensure clear communication with kitchen and bar staff. Serve food and beverages according to the restaurant’s service standards. Monitor table progress and anticipate guest needs throughout the meal.
3. Presentation & Cleanliness: Maintain a clean, organized, and visually appealing FOH area, including tables, chairs, floors, and restrooms. Ensure tables are appropriately set up and reset quickly between guests.
4. Knowledge of Menu: Become well-versed in menu items, daily specials, ingredients, and preparation methods to answer guest questions confidently. Suggest food and beverage pairings and promote special items to enhance the guest experience.
5. Payment Handling: Process guest payments accurately, including cash and credit card transactions. Provide guests with correct change and receipts, and handle cash according to company policy.
6. Team Collaboration: Work closely with fellow FOH and BOH staff to ensure a smooth flow of service and clear communication. Assist colleagues as needed during busy periods, including bussing tables, refilling drinks, or running food.
Job Type: Full-time
Pay: From €12.70 per hour
Expected hours: 30 – 40 per week
Additional pay:
* Overtime pay
Benefits:
* Bike to work scheme
* Employee discount
* Food allowance
* On-site parking
* Sick pay
Schedule:
* Monday to Friday
* Weekend availability
Work Location: In person
Expected start date: 25/11/2024
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