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?Key job responsibilities?
1.
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2.
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* IT?????????????????
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?Scope of Responsibilities?
1.
Provide internal help desk support
2.
Support and manage the IT infrastructure, systems, and client devices in Amazon fulfillment centers
3.
Provide project support for the introduction of new businesses
?Essential Functions?
1: 25% : Provide internal help desk support
2: 65% : Support and manage the IT infrastructure, systems, and client devices in Amazon fulfillment centers, including safety management and improvement proposals
3: 10% : Provide project support for the introduction of new businesses
?Assigned Department?
OTS Field IT
* Training will be conducted at the company's designated Fulfillment Center, and you will then be assigned to your respective site.
* OTS stands for Operation Technology Solution, which is the general term for the department that mainly deals with the IT systems of the fulfillment centers.
Field IT refers to the team within OTS that works closely with the frontline of the fulfillment centers.
?Other?
* Work Schedule: Shift work including weekends, 10 days off per month.
Examples: 9:00-18:00, 8:00-17:00, 12:00-21:00.
The work schedule may vary depending on the assigned site.
There may be late-night shifts during busy periods.
* Short-term and long-term business trips (2 hours or more from the assigned site, may involve overnight stays).
* Short-term and long-term relocations (within 2 hours from home, may involve moving).
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?Desirable Skills and Experience?
* Experience in server/network support and incident response.
* Experience in project management or as a team member.
* Experience supporting data center facilities.
* Certifications such as CCNA/LPIC Level 1.
* English: TOEIC score of 500 or equivalent experience (communication with foreign members via phone or in person).
* Customer Orientation: Able to prioritize customers, make every effort to provide the highest possible service, and earn their trust.
* Interpersonal Skills: Able to build good working relationships with colleagues and treat people with respect.
* Flexibility: Able to make calm and accurate judgments, and effectively carry out work in any situation.
* Teamwork: Able to work efficiently as a team member and respond to customer needs.
* Ownership: Able to understand the customer's business and make every effort to complete tasks to the highest quality within the specified period.
* Business Communication: Able to understand the business and communicate smoothly with other departments.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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