Customer Advisor - Health Insurance Role
A Fresh Start, Flexible Future
* Partner with a company renowned for employee satisfaction and professional growth.
* Join a leader in the health insurance industry as a Customer Advisor in a friendly and dynamic team.
This hybrid role offers a perfect balance of working from home and collaborating in a modern office environment.
Key Responsibilities:
* Provide exceptional customer support ensuring members feel valued and well-informed.
* Assist with policy management including updates, renewals, and cancellations.
* Respond to member inquiries resolving issues with efficiency and care.
* Onboard new members guiding them through their health insurance options and ensuring a smooth registration process.
* Proactively communicate changes to policies, benefits, or membership features.
* Collaborate with the team to identify opportunities for process improvements and enhanced customer satisfaction.
* Maintain accurate records and documentation for all customer interactions in line with company procedures.
What's in it for you?
* Competitive Salary: €28,000 per annum.
* Hybrid Working Model: Flexibility to work remotely and onsite in Little Island.
* 12-Month Fixed-Term Contract: With the potential to turn permanent based on performance.
* Great Company Culture: Be part of a supportive and collaborative team with a stellar reputation.
* Bonus & Benefits: Bonus opportunities and broader benefits including healthcare & more.
Requirements:
* Exceptional communication and interpersonal skills, with a strong focus on customer satisfaction.
* A customer-first mindset and a passion for helping others.
* Strong attention to detail and the ability to handle multiple tasks in a fast-paced environment.
* Comfort with technology and ability to learn new systems quickly.
* Previous customer service experience ideally in a similar role is a plus.