Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
About Us
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Our employees have the independence to make a larger impact on the company and take ownership of their work.
Solutions Engineer Role
The Solutions Engineer is a key technical resource responsible for supporting the sales process by articulating the value of solutions through various mediums.
Key Responsibilities:
* Perform product demonstrations of our solutions to potential and existing customers, effectively highlighting how our software addresses specific business needs.
* Guide clients through the trial phases of our solution, providing support and expertise to ensure a smooth and beneficial trial experience.
* Partner with field solution consultants to design and implement POC environments that accurately demonstrate the solution's impact in real-world settings.
* Create engaging and informative vision clips that clearly articulate the capabilities and benefits of our products.
* Collaborate closely with sales teams to understand customer requirements and offer technical expertise on product functionality, integration possibilities, and solution architecture.
* Provide technical sales support to sales teams and customers, including answering technical inquiries, resolving technical issues, and addressing concerns.
Requirements
* Bachelor's degree or equivalent work experience in technical sales, solution engineering, or similar role, preferably in the technology or software industry.
* Strong problem-solving skills with the ability to think creatively and adapt to changing requirements.
* Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams and cultures.
* Solid technical aptitude with an understanding of software architecture, cloud computing, and enterprise applications.
* Ability to understand customer needs, develop technical solutions, and articulate value propositions effectively.
Mindset & Skills
* Self-motivated and proactive—you're someone who takes ownership and thrives independently or as part of a team.
* A deep passion for understanding customer needs and delivering technical solutions that make an impact.
* A willingness to travel up to 20% to connect with customers and teams.
Why Join Us?
At Genesys, we're on a mission to redefine customer experiences through innovation. As part of our team, you'll work with cutting-edge technology, collaborate with brilliant minds, and help customers unlock their potential.