L1/2 IT Support Engineer - Permanent - €40K Long Established Construction and Engineering company with Interests in Ireland, the UK and Continental Europe has an urgent requirement for a Level IT Support Engineer to join their team on permanent basis. This company has been operating for over 200 years and is currently undergoing a period of expansion including several projects in Nordic Countries. While this role will be bast in Ireland, the expansion plans of this company are such that they offer a great career development opportunity for ambitious IT support engineers, Based in an easily accessible location close to Dublin's Docklands, the role comes with a good benefits package and is offered on a Hybrid basis, with the successful candidate required onsite 3 days per week Responsibilities of Role Carry out standard PC Tech Duties, data recovery and user admin (passwords, new users etc.), and first level support of VoIP Phone system. Applying security access for new/existing users on Domain and application systems. Provide Assistance/support with any Wi-Fi issues or other LAN/WAN tasks that might arise Assist Systems Administrators/IT managers with new software installations as/when required Manage the IT knowledge base; logging issue types and resolutions. Assist in the production/review of IT project documentation and Standard Operating Procedures. Monitor vendor logs and SLA's requiring IT staff/end user response and following up on same as and when necessary Help ensure adherence to all company IT SOPs. Swap out/replace/install local IT hardware, including desk side scanners and handhelds Essential Candidate Requirements: 1-2 years' experience in either a Helpdesk Support or an Administration position. Hold certification relevant to an IT support role - Comptia A+ (Core Series), Cisco, ITIL Microsoft or equivalents. Experience with Microsoft Applications MS Office / 365 Applications / MS Teams. Experience with Windows Server / Operating Systems Support. Experience with File Server / Print Management. Experience with Active Directory / Azure AD / Group Policy / Exchange 2016 / Exchange Online experience. Experience with Applications Support (Such as TeamViewer, Nitro, Adobe Suite, LogMeIn) Some Experience with End Point Security (MS Bitlocker / Symantec AV). Good level of competency with Laptop Hardware Management (Configuration / Imaging using WDS and Co-Pilot). To Apply: For more information on this role, please contact Nall on or or send current CV along with brief cover letter through this site IMPORTANT - All applicants must have immediate availability to work in the EU - Candidates that require any kind of Visa sponsorship or work will not be considered at present Skills: IT Support Engineer CISCO MIcrosoft Windows ITIL