We are currently recruiting on behalf of a leading residential developer for a Maintenance Coordinator to support multiple large-scale housing developments across the Greater Dublin region.
This is a fantastic opportunity for a proactive, solutions-driven individual to play a key role in enhancing the homeowner experience while coordinating subcontractor and maintenance activities.
In this fast-paced role, you will work closely with the Customer Care team and external contractors to troubleshoot and resolve a broad range of maintenance issues, while delivering an exceptional standard of customer service.
Key Responsibilities:
* Coordinate, schedule, and supervise subcontractor maintenance works across several residential developments.
* Build strong relationships with homeowners and internal teams to drive timely resolutions.
* Engage directly with homeowners, providing a professional and confident customer experience.
* Troubleshoot issues prior to contractor visits to increase first-time resolution rates and customer satisfaction.
* Manage reactive maintenance requests and follow up on outstanding works in a timely and efficient manner.
* Ensure all works are conducted in line with health & safety, quality, and environmental standards, reporting any non-compliance.
* Monitor contractor performance and report recurring trends to aid in continuous improvement.
* Proactively identify opportunities to enhance service delivery.
* Utilise CRM software to log, manage, and close out cases effectively.
* Attend regular team meetings and contribute to a collaborative, customer-focused culture.
* Drive improvements to processes, turnaround times, and service quality.
The Ideal Candidate:
* Strong background in maintenance, facilities, or a related field, with proven customer service experience.
* Trade or construction background with knowledge of building services is an advantage.
* Excellent communication and interpersonal skills (both written and verbal).
* Highly organised, self-motivated, and able to manage multiple tasks under tight deadlines.
* Strong attention to detail with the ability to work independently and as part of a team.
What ' s on Offer:
* Competitive salary & performance-related bonus
* Company pension scheme with employer contributions
* Private health insurance
* Paid maternity & paternity leave
* Additional company leave days
* Life assurance & income protection
* Continuous Professional Development (CPD) programme & funding
* Employee Assistance Programme (EAP)
* Travel and bike to work schemes
* Talent development and leadership programmes
* Company vehicle
This is an exciting opportunity to join a progressive and dynamic team working on some of Ireland ' s most prominent residential developments.
Apply today and be part of shaping thriving new communities in Dublin!
#J-18808-Ljbffr