Role Overview
This is a key role within the Operations department, providing cross-functional support to ensure the smooth running of business-as-usual (BAU) activities. It involves reporting, system development, training, process optimisation, project participation and effective communication with stakeholders.
Key Responsibilities
* Process Optimisation
The role entails conducting gap analyses and facilitating workshops with internal referents and experts to address operational business needs and challenges. This includes alignment with B2B environments and migration projects.
* Perform Business and Operations Modelling
* Generate Activity Reports
Leverage technology to enhance customer journeys, optimize processes, and drive digital innovation. This includes conducting customer journey mapping and implementing customer-centric strategies.
* Assess Customer Needs
* Identify Pain Points
* Propose Solutions for a Seamless Experience
Design process workflow and publish new procedures, build training materials on new tools and processes.
Projects
Communication
Operation Tasks
Profile Requirements
* Business Process Optimisation Experience
* Strong Analytical and Problem-Solving Skills
* Excellent Communication and Interpersonal Skills
* Ability to Work Effectively in a Cross-Functional Team Environment
* Proficiency in Creating Training Materials and Conducting Training Sessions
* Experience in Project Management and System Development