We are looking for an experienced Call Centre Manager to lead our team and drive performance excellence. In this role, you will oversee daily operations, manage staff, and ensure outstanding customer service. Your leadership and strategic approach will enhance efficiency, improve customer satisfaction, and support business growth.
Key Responsibilities:
* Lead and manage call centre staff, ensuring high performance and engagement.
* Develop and implement strategies to improve efficiency and customer experience.
* Monitor KPIs (call handling times, customer satisfaction, etc.) and drive improvements.
* Train, mentor, and support team leaders and agents to enhance performance.
* Handle escalations and ensure customer queries are resolved effectively.
* Optimize workflows and introduce technology solutions to improve operations.
* Ensure compliance with company policies and industry regulations.
Requirements
* Proven experience as a Call Centre Manager or similar role.
* Strong leadership and people management skills.
* Ability to analyse performance metrics and drive improvements.
* Excellent communication and problem-solving abilities.
* Experience with call centre software and CRM systems is an advantage.
Benefits
* Competitive salary & benefits package.
* Career progression opportunities within a growing company.
* A dynamic, team-oriented work environment with strong leadership support.
Ready to take the lead? Apply today!
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