The Shelbourne is Dublin’s most prestigious and historic five star property. Located in the beautiful location of St. Stephen's Green in Dublin 2, for almost 200 years, it has been the beating heart of hospitality, unforgettable experiences and luxury within the capital.
Responsibilities
* Supervises Bar/Lounge in compliance with all local, state and Federal beverage and liquor laws.
* Ensures high quality products and presentations.
* Trains staff on cash handling and credit policies and procedures.
* Trains staff on liquor control policies and procedures.
* Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Sets a positive example for guest relations.
* Interacts with guests to obtain feedback on product quality and service levels.
* Observes service behaviors of associates.
* Supervises adherence to all liquor control policies and procedures.
* Supervises daily shift operations.
* Ensures compliance with all Bar/Lounge policies, standards, and procedures.
* Maintains standards for bartender and cocktail service.
* Helps maintain par stocks throughout the various departments by daily monitoring of on-hand inventory.
* Maintains food handling, sanitation and cleanliness standards.
* Operates all department equipment as necessary.
* Ensures all associates have proper supplies, equipment and uniforms.
* Helps train associates in safety procedures.
* Empowers associates to provide excellent customer service within guidelines.
* Assists floor staff during busy periods.
* Uses all available on the job training tools for associates.
* Communicates performance expectations in accordance with job descriptions for each position.
* Coaches associates regarding performance on an on-going basis.
* Complies with all current Marriott standard and local operating policies and procedures.
* Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance.
* Reports malfunctions in department equipment.
* Supervises adherence to all cash handling and credit policies and procedures.
Management Competencies
* Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
* Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
* Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
* Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
* Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
* Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
* High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
* Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
* Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Skills
Bar Management, Cocktail, Hospitality Industry, Pre-opening experience, Wine, Organisation
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