Director of Product Management
Join Optum Insight to drive innovation in Revenue Cycle Management (RCM) workflow using Gen AI and state-of-the-art technology.
This role offers a unique opportunity to act as an entrepreneur, taking ownership of 0 to 1 Product ideas and driving the definition, requirements, and delivery of new healthcare products like Real Time Settlement.
Main Responsibilities:
• Customer evangelist: Gain deep understanding of customer experience, business needs, and existing internal and/or competitive products relevant to the domain.
Stay connected to customer trends, needs, and pain points in healthcare.
Collaborate with customer researchers to deliver customer insights that identify, and drive customer experience improvements
Develop product concepts: Identify product gaps and generate new ideas; identify customer needs, pain points, use cases, trends, and related services to help build a roadmap of studies to evaluate and improve customer experience, improve market share, and drive growth
Develop product roadmaps: Translate product vision and strategy into detailed requirement documents and prototypes
Define product strategies: Identify risks and create product roadmaps for consistent messaging across teams
Lead end-to-end product lifecycle: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience
Own the full product development lifecycle, including scoping, design, data collection and analysis, and present a comprehensive written narrative of insights and recommendations to senior leaders to drive improvements
Product delivery & execution: Responsible for working with different stakeholders across product, engineering, and research to take the product from ideation to production
Collaborate with stakeholders: Work with internal stakeholders (e.g., research, clinical, marketing, software development engineers) to execute the product vision and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities
Manage ambiguity: Able to work in a complex, matrixed environment
Independently take steps necessary to understand complex businesses, customer needs, and technologies and across a variety of customer personas and product categories to define the product
Data driven decisions: Business analysis, including financial and data modeling – market segment analysis, business case, forecasting; continuously evaluate metrics to ensure all activities are in line with overall product strategy
Invent and simplify methodologies: Plan, design, and develop a portfolio of methodologies, tools, and systems for data collection and data analysis
Continuously innovate and improve processes to optimize efficiencies
Go To Market & Pricing: Work with different stakeholders to identify the right GTM strategy for your product
Define the pricing strategy for your product
Requirements:
• Bachelor's degree in a technical field or equivalent practical experience
Proven Product Management experience with managing successful product definition, product execution, market analysis, business case development, prototyping, launch, go-to-market strategy, and post-launch roadmap
Previous proven experience working backwards from the customer problem or opportunity identify customer needs, pain points, use cases, trends, and related services to help build a product roadmap
Experience with end-to-end product delivery, including feature delivery and tradeoffs (prioritization) and contributing to engineering & technology strategy discussions
Experience working with cross-functional teams (e.g., research, engineering, UI/UX, Program Management, etc.)
Preferred Qualifications:
• Master's degree or Doctorate in a Business, Healthcare, Computer Science, Engineering, Mathematics field or equivalent practical experience
Healthcare experience
AI/ML experience
Experience dealing with ambiguous complex products and technologies
Ability to independently take steps to define customer use cases across a variety of customer personas and product categories to produce meaningful insights
Demonstrated experience in product management or related disciplines within the Health Care domain
Demonstratable experience in product management in technology, such as provider / payer technology, cloud computing, data science, and applied machine learning
Excellent interpersonal skills with experience working with and influencing executive level leaders
High energy, self-managed, self-starter; thrives in a constantly changing, ambiguous environment