The principal duties and responsibilities will be to perform the range of operations appropriate to the post of I.S.
Technical Support Officer that may be assigned by the Head of Information Systems and shall include the following: Provide day to day technical support in an effective and responsive manner, for the ICT application and infrastructure environment including networks, servers, desktop/laptop and mobile systems.
Provide technical support to staff, both office-based and working remotely and to elected members.
Provide technical support for the use of ICT equipment in council meeting rooms, chambers and across all council buildings.
Manage and track issues from outset to conclusion, effectively communicating with all stakeholders throughout the process.
Install, configure, test and document PCs, laptops, tablets, smartphones and related hardware, software and network components and solutions, avoiding service disruptions and ensuring coherence to security requirements and licence compliance.
Contribute to the continuous improvement of the team with regular updates to the knowledge base.
Support IT Security initiatives and engage with all security protocols and systems.
Escalate complex or unresolved incidents within the team or to external suppliers.
Engage with business users to understand issues and requirements and provide advice and solutions regarding installed applications and technology.
Keep abreast of information technology evolution and identify opportunities for such technologies to be gainfully utilised by the Council.
Contribute to the review and implementation of the ICT Strategy.