Leadership Opportunity in Group Risk Area
An exciting opportunity for someone looking to grow as a leader within the Group Risk area.
Play a key role in mentoring and developing team members, working closely with internal and external partners to make a meaningful impact on customer outcomes.
In this role, you will:
* Lead and coach team members to reach their full potential in terms of performance and service delivery.
* Develop and implement initiatives to improve service and enhance the Customer First model.
* Handle customer issues while ensuring compliance with Legal and Regulatory guidelines.
* Collaborate with partners to drive operational improvements, increase efficiencies, and reduce risks.
* Analyse management information to support long-term planning and ensure high service standards are met.
Requirements
A wealth of experience in Financial Services, ideally over three years, with a passion for leading and motivating teams.
Attention to detail, combined with excellent decision-making and problem-solving abilities, ensures smooth operations and compliance.
Ability to thrive in fast-paced environments, with a high level of communication skills, influencing, and relationship-building.
A proactive, energetic approach helps deliver high levels of customer service and continuously improve team performance.
Prior experience in Income Protection Claims, QFA qualified or working towards the qualification.
Essential Qualifications
APA Life qualification.
About the Team
The Income Protection Claims Team is dedicated to efficiently handling and processing all claims arising from Individual and Group Life Assurance policies.
We play a crucial role in ensuring customers receive the support they need when handling their Income Protection claims, working closely with both individual and corporate clients.
Why Work with Us?
Bank of Ireland prioritises work-life balance with flexible working options, 23 days annual leave, and excellent pension contributions.
We offer a range of benefits, including 6 months paid maternity leave, an innovative fertility and surrogacy policy, and working parent supports.
Your wellbeing is important to us, with access to employee assistance programs, WebDoctor, and financial wellbeing coaches.