Avoca operates in 13 locations across the country. After all this time, the ethos of Avoca remains the same. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. We are now heralded as one of Ireland's most exciting retail stores, with a host of award-winning cafes, restaurants and food markets crammed with artisanal ingredients from near and far.
Job Description
We are looking for a Team Lead for our Powerscourt Cafe on a full-time permanent basis to assist the management team in store. The role of a team lead is to provide support for the wider management team and to lead your team in your department when a manager is absent. Duties include opening and closing duties of the Powerscourt Cafe, assisting with day-to-day running of the store, and supporting the management team in a variety of different ways.
Roles and Responsibilities
1. Customer Service: Customers should be tended to with courtesy and respect at all times. Their satisfaction is paramount to our business, so a high level of customer service is required. A team lead would also deal with customer complaints in a satisfactory way, ensuring they are escalated appropriately.
2. Cash Handling and Reconciliation: Performing end of day cash reconciliation and reporting, safe counts, and cash drops.
3. Opening and Closing Duties: As outlined by your line manager. Avoca values teamwork as a core responsibility for all staff, and a team lead is responsible for demonstrating good teamwork initiatives on opening or closing shifts where a manager is not present.
4. Upselling: Offering advice, recommendations, and alternatives to items that are sold out or unavailable in a subtle way, encouraging customers to browse, and offering information on all aspects of shop products.
5. Processing Payments: Competently taking refunds whilst delivering good customer service to offset faulty products etc.
6. Timekeeping: Adhere to the sick leave policy and absence policies, using correct notification methods.
7. Teamwork: Working as part of a team to ensure business goals and objectives are met.
8. Flexibility: The nature of the business is dependent on customer service which requires certain aspects of flexibility such as roster changes, cover on days that are short-staffed that may be in different areas of the store.
Why work with us?
We're always on the lookout for like-minded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits:
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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