Our client, an Irish owned construction consultancy practice providing a full spectrum of services from cost management to sustainability advice across all industry sectors, is looking for a Junior Support Engineer/Systems Administrator to join their IT team in Dublin. The position will provide essential support for their technology infrastructure.
The ideal candidate will be looking to kick-start a career in IT support and systems administration, gain hands-on experience, and grow their technical skill set. Strong communication skills and the ability to work in a team environment are essential.
Responsibilities:
* Technical Support: Provide first-line support for end-users by troubleshooting hardware, software, and network issues through tickets, calls, and chat.
* Systems Administration: Assist in maintaining and monitoring IT infrastructure, including servers, networks, and workstations.
* User Account Management: Handle user provisioning, de-provisioning, and permissions across various platforms.
* Incident Management: Log and manage incidents and service requests, escalating issues as needed to senior team members.
* Documentation: Document support cases, processes, and solutions to improve knowledge sharing and team efficiency.
* IT Asset Management: Track and manage IT assets, including inventory of hardware and software licenses.
* Security Compliance: Assist in enforcing IT security policies, including antivirus updates, patch management, and system monitoring.
* Backups & Recovery: Monitor and ensure the integrity of system backups and assist in disaster recovery planning.
Skills and Qualifications:
* Degree or diploma in Information Technology, Computer Science, or a related field (or equivalent work experience).
* 0-2 years’ experience in an IT support or system administration role.
Technical Skills:
* Basic knowledge of Windows, macOS, and Linux operating systems.
* Familiarity with networking fundamentals (e.g., TCP/IP, DNS, VPN).
* Experience with Office 365 and other productivity tools.
* Familiarity with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
* Ability to identify, analyze, and troubleshoot technical issues efficiently.
* Certifications like CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are advantageous.
* Basic understanding of scripting (PowerShell, Bash) is a plus.
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