Business Area: Local Vodafone Business Unit
Posting Country: Ireland
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Role Purpose:
* The Solutions Architect role is aligned to one or more major accounts running complex Vodafone services.
* A Trusted Advisor to the customer on all things technical – part of customer’s matrix technical leadership team.
* Primary customer interface - up to CIO level - for all technical design aspects of Vodafone’s solution.
* Accountable to the Head of Solution Design for design coherence, fitness for purpose and contractual compliance of the Vodafone solution.
* Work closely with other members of the team, including those that exist within Direct Sales and the wider Business and Vodafone teams.
* This will cover a range of disciplines i.e. Sales Team, Commercial, Operations, Product, Programmes & Projects and Service.
* The key deliverables for the Solutions Architect are high-quality, commercially viable technology solutions that have been approved by the customer and all internal stakeholders.
* Responsible for creating the relevant documentation to established standards.
* This will detail the proposed solution that will be contracted with the customer with full equipment and delivery costs included.
Essence of Role – Key Accountabilities:
* Managing the end-to-end design activity on all aspects of Vodafone's solution, driving the pace of adoption within the customer.
* Accounts typically with annual revenue greater than c. €1m, a virtual team of 4 or more technical specialists and complex stakeholder engagement.
* Leadership in understanding, designing & documenting requirements for the solutions in their designated technology area(s) (L2/L3 WAN, SDWAN, LAN, WLAN, UC, SIP, Security, Microsoft, AWS etc.).
* Creating and maintaining a 1, 2 and 3 year customer solution roadmap, drawing upon the customer’s business drivers, key industry trends and Vodafone's product portfolio.
* Design of solutions to solve specific customer problems, starting from agreed requirements moving through conceptual and logical to physical designs.
* Creating and maintaining a 1, 2 and 3 year customer solution roadmap, actively contributing to the Market Unit account development plan.
* Story-telling with data: Create strategic roadmaps and governance structures to help customers achieve their business goals.
* Business acumen: Knowledgeable in business strategy. Provide End-to-End solution leadership and ownership throughout the engagement.
* Technical: Data & Voice Networks, Cloud, ICT platforms and Enterprise/Solutions Architecture accreditation such as TOGAF.
* Communication: Track record of working with CX and Board level customers understanding requirements.
* Responsible for technical support during commercial discussions with Vodafone customers.
* Responsible for providing costs (BOM/PS effort/Support) for Finance approval.
* Responsible for providing the technical component of bid material/Tender responses for Account Manager/Sales.
* Responsible for supporting the Account Manager during the bid discussions/presentations with the customer.
* Responsible for presenting the technical solution to client at peer level.
Design:
* Responsible for understanding and capturing the customer requirements.
* Responsible for translating customer requirements into Vodafone language, product-set, SLAs, Professional Services efforts.
* Responsible for liaising with Product Management and other internal and external subject matter experts.
* Responsible for articulating the technical solution to service and project management colleagues.
* Generation of High Level Design (HLD) Documentation for customer sign off.
* Responsible for ensuring that all designs include an appropriate Enterprise network or solution management component.
* Responsible for supporting the Project team, if required, to ensure customer project sign off.
We Are Looking For You, If You Have:
* Min 10yrs experience with Cisco Expert level certifications or equivalent e.g. CCIE, CCDA etc.
* Industry Background in Telco, ICT and Consulting.
* Verbal & Written skill and ability to articulate complex technical ideas.
* Enterprise Architecture qualifications such as TOGAF or equivalent.
* Extensive experience in Cisco/Aruba data & voice networks, Microsoft and Cloud Service provider (AWS/Google/Azure) products.
* Understanding of Telecommunication and IT service models and their practical application.
* Demonstrate strong communication skills and ability to tailor communication style.
* Create a trust-based environment with customers and the solutions design team.
Who we are:
* Vodafone is pioneering Ireland's gigabit society.
* We are Ireland's leading total communications provider.
* We’re at the forefront of innovation in Ireland.
* Our purpose is to connect for a better future, and this is made possible by our people.
* No matter what your background, career stage or interests, we have opportunities across all areas of the business.
When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!
Some of the benefits that you will receive along the way are:
* Flexible working is part of our culture.
* Free Phone Bill.
* Learning and Development.
* Exclusive Family and Friends Discounts.
* 23 days annual leave and 3 charity days off.
* Access to our Wellness centre.
* We are passionate about our employees!
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace.
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