Job Title: Itinerary Planner/Reservation Agent
About Us:
Joe O'Reilly Ireland DMC is the longest established destination management company, welcoming the world to Ireland for over 58 years. We create memorable itineraries for our partners.
Job Description:
We are seeking an Itinerary Planner/Reservations person with fluency in French and English to join our team. The ideal candidate will be responsible for developing relationships with existing and potential customers, dealing with suppliers across the Island of Ireland.
* Developing creative itineraries and making reservations
* Liaising directly with international clients
* Correspondence and negotiation with Irish Suppliers
* Working with the Sales Director to develop sales within the business
* Multitasking and handling multiple quotations/files simultaneously
* Preparing operational files as required
* Assisting in client and staff familiarisation trips
* Day-to-day handling of group reservations and cancellations
Requirements:
* Fluency in spoken and written English and French
* Previous experience in the Tourism Industry (advantageous)
* Experience in a similar position/company (advantageous)
* Creative and original approach to itineraries
* Excellent customer service and communication skills
* A friendly and proactive attitude
* Ability to work under pressure and to deadlines
* Excellent organisational skills and attention to detail
* Knowledge of Tourplan (a bonus)
* Full, clean driver's license (a bonus)
Salary and Benefits:
The salary for this position is competitive and includes a bonus scheme. Additional benefits include additional leave, bike-to-work scheme, company events, company pension, employee discount, and on-site parking.
Work Details:
This is a full-time, permanent position with a starting date of immediate effect. Office hours are 09:00 to 17:30 Monday to Friday, with flexibility to work outside these times as operations require.