Job Specification & Terms and Conditions
The Clerical Officer will perform the following duties:
* Provide office support, answer queries, and provide a reception/telephone service.
* Maintain knowledge of relevant documentation/procedures.
* Manage data, including maintenance, correction, collation, interrogation, validation, and processing.
* Maintain accurate, up-to-date records, filing systems, and records (computerized/paper copy).
* Assist in preparing reports as necessary.
* Provide required information and support to Service Managers and teams, team members, clients, patients, members of the public, etc.
* Action all communications in a timely manner.
* Undertake administrative support and assignments as directed.
* Represent the service in a positive manner.
Customer Service
The Clerical Officer will:
* Make phone calls to and take phone calls from members of the public.
* Use email as a form of communication when required.
* Promote and maintain a customer-focused environment.
* Ensure service users are treated with dignity and respect.
* Act on feedback from service users/customers and report same to Line Manager.
Service Delivery and Improvement
The Clerical Officer will:
* Handle sensitive and confidential information according to GDPR guidelines.
* Participate in innovation and support change and improvement initiatives within the service.
* Identify potential problems/inconsistencies in a timely manner and consult with Line Manager as appropriate.
Standards, Policies, Procedures, and Legislation
The Clerical Officer will:
* Maintain knowledge of relevant employer policies, procedures, guidelines, and practices.
* Have a working knowledge of HIQA Standards and comply with associated HSE protocols.
* Support, promote, and participate in sustainable energy, water, and waste initiatives.