Job Requisition ID #25WD86777Position OverviewAs the Sr Director, Account-Based Customer Success Management (EMEA) reporting to the VP, Enterprise Customer Success at Autodesk, you will lead Success Plan strategy and execution across Europe, Middle East, and Africa, driving adoption, revenue growth and customer value.The incumbent will own regional P&L, oversee resource allocation, and engage with senior customers to foster strong relationships and drive successful Autodesk solution adoption.You’ll work with teammates across the globe and will travel up to 30% of the time for face-to-face meetings like conferences, team offsites, and customers. We prefer for this role to be hybrid to one of our major EMEA offices (Ireland, Barcelona, Munich), but we are open to anywhere in Europe.Key ResponsibilitiesAssume executive ownership of Success Plan strategy and execution across all segments, driving revenue growth, margin improvement, and enhanced delivery effectiveness, ultimately contributing to company growth and customer value. (Success Plan P&L leadership)Define and oversee regional execution plans, including budget allocation, resource prioritization, coverage strategies, & executive leadership to customer success teams that ensures effective high-touch and guided onboarding experiences that drive successful adoption of Autodesk solutions.Engage with senior customer executives to demonstrate Autodesk thought leadership, co-create strategic plans, and drive mutually beneficial outcomes.Collaborate effectively with cross-functional teams to ensure a seamless and positive customer journey, from onboarding to renewal.Monitor regional success metrics, evaluate business performance, and effectively communicate business health to executive leadership.Demonstrate Executive Leadership: Exceptional leadership and communication skills with the ability to set a clear vision and provide strategic direction for the team. Exceptional ability to inspire and motivate teams to achieve ambitious goals, provide mentorship and career growth opportunities, and foster a high-performance cultureManage Enterprise Customer Success: Strong understanding of the complexities and unique needs of enterprise customers and ability to navigate multi-stakeholder environmentsApply EMEA Regional Knowledge: Knowledge of the EMEA market including cultural nuances, regulatory requirements, and business practices specific to the EMEA regionStrategy and Execution: Expert in strategy definition and execution. Adept at defining and tracking key customer success metrics and KPIs at an executive level with the ability to leverage data and analytics to drive strategic decision-making and continuous improvementRetain Customers: Expertise in developing and implementing strategies to enhance customer retention and improve NPS and CSATSetting the Strategic Vision: You will strategically set long-and short-term goals for the organizationDecision Making: You will select the best choice among available alternatives Building Talent: You will create development opportunities to build internal talentBusiness Impact: You will demonstrate strong commercial acumen by aligning investments to impact areas for Autodesk customersBoundary Spanning: You will encourage cross-silo collaboration and advocate for “OneAutodesk”, while prioritizing enterprise goals over functional needsMinimum QualificationsProven experience leading large Customer Success teams at a global SaaS company with a strong track record of exceeding goals Strong financial acumen with experience in P&L management, budget allocation, and resource optimizationDemonstrated ability to drive revenue growth, improve profitability, and enhance operational efficiencyProven ability to manage and scale customer success operations in a SaaS environmentDemonstrated ability to recruit, manage, and motivate high-performing enterprise Customer Success teams while managing and directing work through Senior Directors and DirectorsExtensive expertise in driving customer retention and engagement to ensure long-term customer loyalty and satisfactionIn-depth knowledge of the unique characteristics and needs of customers across Europe, Middle East, and AfricaComprehensive understanding of customer success metrics and KPIs with the ability to analyze data and derive actionable insights to continuously improve customer success initiativesDemonstrated excellence in leadership, communication, and interpersonal skills with a proven ability to lead cross-functional initiatives Highly adept at strategic thinking and tactical execution to align customer success strategy to Autodesk company-wide goals and drive impactful results.A customer-centric mindset with the ability to consistently deliver superior customer experiences and foster long-term client relationshipsEstablished thought leadership in the industry, with a proven ability to influence senior executive stakeholdersPreferred Qualifications15+ years of Customer Success experience with 5+ years of leadership experience managing enterprise Customer Success teams at a global, SaaS companyBachelor’s or advanced degree in Business Administration or a related fieldExperience working with customers outside the EMEA regionFluency in multiple languages spoken in the EMEA regionKnowledge of CRM and customer success software toolsStrong understanding of the Autodesk product portfolio and the needs of the customer base is a significant advantage#LI-LD1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesDiversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).