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Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meetings, incentives and special events.
Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.
Certified as a GREAT PLACE TO WORK, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world-class 5 Star Hotel workplace, with the beauty and balance of west Clare living.
Department: Operations
Responsible To: Golf & Guest Services Manager
Main Purpose of Job: As one of the first points of contact, helps to create a pleasant and memorable stay for our guests including providing information on the resort, the amenities and the locality.
Liaises with: All Hotel Departments
MAIN DUTIES
1. Arrive to work on time, appropriately groomed and in the correct uniform.
2. Welcome guests upon their arrival, tag luggage and provide guest identification slips.
3. Transfer luggage while escorting guests to their rooms.
4. Ensure the efficient delivery and collection of group luggage.
5. Explain features of rooms and additional accommodation facilities.
6. Provide information about our property and amenities.
7. Tend to the needs of guests for the duration of their stay.
8. Deliver newspapers and other amenities to guestrooms as required.
9. Deliver guests’ golf bags to the first tee or the driving range.
10. Operate a parking valet service for guests as required.
11. Transfer departing guests' luggage to their transportation.
12. Ensure guests and passengers leave safely in the event of an evacuation or emergency.
13. Provide assistance to concierge, front desk, accommodation, and restaurant staff as required.
14. Maintain a friendly, cheerful and courteous demeanor at all times.
15. Respond to customer issues, complaints, and problems in a quick and efficient manner to maintain a high level of customer satisfaction and quality service.
16. Ensure safety standards are met by following guest check-in and security procedures and report suspicious activity to security, manager, or Manager on Duty.
17. Participate in training programmes as required.
18. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.
OTHER DUTIES
The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.
QUALIFYING CRITERIA
1. Previous hospitality or customer service experience an advantage.
2. Full, clean, driving licence is essential.
3. Positive and friendly attitude, cheerful and courteous demeanor.
4. Good organisational skills.
5. Reliable and adaptable team player.
6. Excellent communication skills.
7. Ability to work flexible hours.
8. Ability to remain calm whilst under pressure.
9. Comfortable transporting luggage and golf clubs.
BENEFITS:
1. Regularly stocked canteen for meals, snacks and beverages while on duty.
2. Discounts in our Spa, Hotel & Golf course.
3. Discounted staff and friends and family rates available in other group properties in the United States and the United Kingdom.
4. Free Car parking.
5. Opportunities to develop and grow through assisted educational opportunities.
6. Personal locker where required.
7. Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate.
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