Job Title
A trusted leader in technology solutions drives business success with our IT infrastructure services, covering data center operations, cloud services, and cybersecurity.
Position Overview
This role focuses on maintaining and deploying data center, server, and network hardware. Troubleshooting issues and managing large-scale infrastructure builds are key responsibilities.
Key Responsibilities
* Daily Operations: Address server, network hardware, and infrastructure issues to ensure smooth data center operations.
* Infrastructure Builds: Participate in deploying large-scale infrastructure projects under tight deadlines.
* Cable Troubleshooting: Diagnose and resolve connectivity problems related to copper or fiber cabling.
* Technical Communication: Deliver clear technical information, particularly in configuring complex systems.
* Customer Support: Manage internal ticketing systems to resolve technical issues while providing excellent customer service.
* Hardware Repairs: Identify and troubleshoot server hardware issues, including component replacements.
* Equipment Management: Handle the receiving, tracking, and deployment of server and network hardware.
* Spare Parts Control: Monitor and manage on-site spare parts inventory to ensure availability and organization.
* Installation & Racking: Perform racking, cabling, and installation of server and network infrastructure.
* Process Improvement: Enhance system stability and performance by following established processes.
* Policy Compliance: Ensure compliance with all applicable policies within the data center environment.
* Solution Implementation: Deploy infrastructure solutions supporting company growth while mitigating risks and maintaining scalability.
* Cross-Department Collaboration: Work across teams to align infrastructure with business objectives.
Qualifications
* 2+ years of experience in high-availability data centers.
* Experience troubleshooting data center, network, or server hardware issues.
* Practical experience in racking, physical maintenance, and management of data center hardware.
Salary
$65,000 - $90,000 per year, depending on location and experience.