The Staff IT Operations Reporting Specialist ensures the delivery of high-quality services to end users, with a focus for developing, managing, and optimizing reporting processes to support operational excellence in a highly regulated GxP environment. This role requires a deep understanding of data analytics, reporting tools, and the ability to translate complex data into actionable insights. You will work closely with key stakeholders, including sponsors, to understand their reporting requirements and develop tailored solutions using Power BI, Splunk and Tableau, aligning to the company’s methodologies and ways of working.
A typical day might include, but is not limited to, the following:
* Collaborating with cross-functional teams, senior stakeholders and sponsors to gather reporting needs and translate them into actionable digital solutions from the ground up
* Leading the design, development, and implementation of innovative performance dashboards using Power BI, Tableau and Splunk
* Continuously identifying and implementing improvements to reporting processes and methodologies
* Analysing operational data to identify trends, patterns, and areas for improvement
* Providing training and support to team members on reporting tools and best practices
* Ensuring compliance with regulatory requirements and company policies in all reporting activities
* Acting as an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments
This role may be for you if you have:
* Experience in performance management, insights, or reporting roles across major infrastructure-based programmes
* Demonstrated experience in designing and building digital reporting solutions from scratch
* Expertise in Power BI, Tableau and Splunk at an advanced level
* Strong understanding of SQL scripting and some experience of Python scripts
* Strong GxP experience and proven experience of managing in highly regulated environments
* Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action
In order to be considered for this position, you must hold a BS/BA in Information Technology or related field and 6+ years of experience with a minimum of 2 years of experience in an FDA or similarly regulated environment. May consider experience in lieu of education; level determined upon completion of an interview process.
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