Overview of Role
IT Resourcing at Ergo is looking for an enthusiastic IT Support Analyst for a large client based in the Athlone area. This is an exciting opportunity for anyone wanting to advance their career within the IT field and offers attractive benefits with opportunities for career progression.
What will you do?
* Deliver technical support to the business from within a service desk environment.
* Provide support for Windows and ERP software.
* Offer hardware support for desktops, laptops, and peripheral devices.
* Ensure compliance with corporate security policies.
* Provide technical assistance and problem resolution to internal customers via phone, email, and web.
* Diagnose and resolve issues reported by internal customers.
* Occasional travel throughout Ireland may be required.
* Perform any other duties as reasonably assigned by management that align with your skills and capabilities.
What do you need?
Essential
* Relevant IT qualification or CompTIA A+.
* Enjoy identifying and resolving problems.
* Be highly organized and efficient.
* Be service-minded and helpful.
* Be enthusiastic about learning new technologies.
* Ability to work independently and as part of a team, with a strong sense of responsibility and initiative.
* Full Driver's License.
Desirable
* Working knowledge of Kerridge K8 systems or similar ERP systems.
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